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andietonello
Participant
Sep 5, 2018 7:14 PM UTC
Answered

Accidentally purchased an image, what should I do?

Hi. I accidentally purchased an image (139563829) and tried chatting with the support but they closed the chat as I was answering. Can someone here help me?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 5, 2018 7:20 PM UTC

    Hi Andie,

    Sorry to hear that.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Sep 5, 2018 7:20 PM UTC

    Hi Andie,

    Sorry to hear that.

    Since you have accidentally licensed 1 Stock file, I have added 1 image license to your account so that you can use it against a different image.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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