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T
tiabruno
Participant
January 23, 2018
Answered

Accidentally Purchased Image

  • January 23, 2018
  • 1 reply
  • 266 views

Hi all,

I accidentally purchased an image that looked very, very similar to the one I was aiming to buy. Is there a way to reverse this? Normally I wouldn't mind, but I did so for my employer and instead of only using 1 credit to get the correct image I had to use 2. Any help is much appreciated, thank you!!

Kat

This topic has been closed for replies.
Correct answer twaritar3263062

Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

1 reply

twaritar3263062
Community Manager
twaritar3263062Community Manager
Community Manager
January 23, 2018

Hi Kat,

Sorry to hear that you are facing troubles. Would you mind sharing the File IDs which you have accidentally licensed so that I can assist you further?

Regards

Twarita

T
tiabrunoAuthor
Participant
January 23, 2018

Hi! Thank you for a fast response. I accidentally purchased this image: AdobeStock_151207591.jpeg

twaritar3263062
Community Manager
twaritar3263062Community ManagerCorrect answer
Community Manager
January 23, 2018

Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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