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tiabruno
Participant
Jan 23, 2018 6:00 PM UTC
Answered

Accidentally Purchased Image

Hi all,

I accidentally purchased an image that looked very, very similar to the one I was aiming to buy. Is there a way to reverse this? Normally I wouldn't mind, but I did so for my employer and instead of only using 1 credit to get the correct image I had to use 2. Any help is much appreciated, thank you!!

Kat

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jan 23, 2018 7:16 PM UTC

Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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3 replies

twaritar3263062
twaritar3263062
Participating Frequently
Jan 23, 2018 6:29 PM UTC

Hi Kat,

Sorry to hear that you are facing troubles. Would you mind sharing the File IDs which you have accidentally licensed so that I can assist you further?

Regards

Twarita

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tiabrunoAuthor
Participant
Jan 23, 2018 6:30 PM UTC

Hi! Thank you for a fast response. I accidentally purchased this image: AdobeStock_151207591.jpeg

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Jan 23, 2018 7:16 PM UTC

Since you have accidentally purchased the file ID (151207591), I have added 1 credit to your existing credit pack so that you can use a different asset instead.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Translate
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