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bria513
Participant
Feb 27, 2018 12:26 AM UTC
Answered

Accidentally purchased/licensed image!

While browsing through the stock, I accidentally purchased an image that I didn't intend to buy. Is there any possible way to remove it from my license library and receive a refund (it's FILE #: 189799585)? I tried chatting with support about this, but got disconnected and was not able to start a new chat.

Thanks in advance for your help!

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 27, 2018 2:58 PM UTC

    Hi Bria,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed 1 Stock file, I have added 1 license to your account so that you can use it against a different image.

    Also, I see your Stock subscription has already been cancelled, I would request you to download all the remaining assets before they expire.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 27, 2018 2:58 PM UTC

    Hi Bria,

    I see you have an Adobe account under the same ID as with forums.

    Since you have accidentally licensed 1 Stock file, I have added 1 license to your account so that you can use it against a different image.

    Also, I see your Stock subscription has already been cancelled, I would request you to download all the remaining assets before they expire.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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