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pattyk21665708
Participant
Mar 12, 2018 7:08 PM UTC
Answered

Accidentally purchased the wrong video

I accidentally purchased AdobeStock_96111688.mov instead of AdobeStock_178267581.mov. Is it possible to change the license to the correct shot, 178267581?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 12, 2018 7:24 PM UTC

    Hi Patty,

    I am sorry to inform that on-demand purchases are neither refundable nor can it be exchanged with a different asset if purchased accidentally.

    You may want to check with our support team Support FAQ: How can I contact Adobe for support? for exceptions.

    If you face difficulties reaching support, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    3 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 12, 2018 7:24 PM UTC

    Hi Patty,

    I am sorry to inform that on-demand purchases are neither refundable nor can it be exchanged with a different asset if purchased accidentally.

    You may want to check with our support team Support FAQ: How can I contact Adobe for support? for exceptions.

    If you face difficulties reaching support, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    Cinemachan
    Cinemachan
    Participant
    Jul 24, 2018 8:41 AM UTC

    I don't know if I can refund an video I purchased.  I accidentally bought the HD but I want the 4K instead.  Is it possible to get a credit and purchase it again but in 4K?

    David

    FILE #: 206758452

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 24, 2018 4:27 PM UTC

    Hi David,

    Sorry to hear that.

    Since you have accidentally purchased an HD video, please reach out to our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

    In case you are unable to reach our support team from the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

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