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beths67246799
beths67246799
Participant
March 7, 2018
Answered

Accidentally purchasing instead of adding to libraries.

  • March 7, 2018
  • 1 reply
  • 280 views

When I hover over an image and want to add it to my library, it keeps licencing them.  Can you please refund me for these two images that were accidentally purchased?

FILE #: 101815353

FILE #: 171138532

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Beth,

    I apologize for the troubles that you've faced with the Stock website.

    Since you have accidentally licensed Stock files, I have added 2 licenses to your account so that you can use them against these images.

    Please see Stock FAQ: How to license an image with Adobe Stock? to know more about the licensing workflow.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    March 7, 2018

    Hi Beth,

    I apologize for the troubles that you've faced with the Stock website.

    Since you have accidentally licensed Stock files, I have added 2 licenses to your account so that you can use them against these images.

    Please see Stock FAQ: How to license an image with Adobe Stock? to know more about the licensing workflow.

    Hope that helps!

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

      beths67246799
      beths67246799Author
      Participant
      March 7, 2018

      Thank you!

      twaritar3263062
      twaritar3263062
      Participating Frequently
      March 7, 2018

      You are welcome!

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