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Participant
February 21, 2022
Question

Accidentaly licensed image

  • February 21, 2022
  • 1 reply
  • 140 views

Hi,
while browsing images I accidentally clicked on "license" button on random image on screen - and I did'nt find any way how to unlicense it, as it's not picture I'm interested in. I deleted it from my library, thinking it would solve my problem, but now I still have "-1 asset" from what I had - is there way to fix that? Maybe license button should really have some confirmation needed before actually licensing it for the user.
Thank you,
sincerely

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1 reply

reedesign1912
Inspiring
February 21, 2022

As you figured out already, it is not possible to return a licensed product, but Adobe may be give you a replacement credit.  For credits you will need to contact Customer Care.  You can begin a secure chat session by clicking on the chat icon on the bottom right corner of this link:  https://helpx.adobe.com/contact.html

 

 

 

Note:  Pop-up blockers need to be disabled and cookies need be accepted for the chat to work.  You may type in AGENT to skip through the automated assistant and reach a real person.

 

I hope this helps.

 

Rob R, Photographer