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Social_Pop_Co_
Social_Pop_Co_
Participant
September 27, 2018
Answered

Accidential Purchase/License

  • September 27, 2018
  • 2 replies
  • 512 views

I have accidentally licensed the same photo twice and this used up my last photo credit. I was trying to click on a duplicate of an image I licensed to see what the difference was between the two and it licensed it now I am stuck with two of the same photos and I'm out of credits.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Jelisa,

    I apologize for the inconvenience caused to you.

    I can see that both the files (#100989102, #100989353) have the same content. Let me report this file to the product team.

    Meanwhile, I am adding an image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    2 replies

    E
    EricCz
    Participant
    July 28, 2020

    I just used our company Adobe Stock account for the first time and accidentially licenced a photo: https://stock.adobe.com/de/images/the-woman-throwing-the-used-medical-mask-to-the-trash-bin-with-gloves-and-masks/348147632?prev_url=detail

     

    Can you please unlicence this photo? I have no use of it?

     

    Thank you so much.

     

    Best,

     

    Eric Czotscher

      Sheena Kaul
      Sheena Kaul
      Legend
      September 27, 2018

      Hi there,

      I apologize for the troubles that you faced.

      I checked your account details and I see that you have an active Adobe Stock- 10 images per month subscription on your Adobe ID and you've used the 10 licenses from the current allotment but I don't see any file to be licensed twice.

      Would you mind confirming me the file ID that you think you've licensed twice?

      Regards,

      Sheena

      Social_Pop_Co_
      Social_Pop_Co_Author
      Participant
      October 4, 2018

      Hi there,

      So I purposely licensed: #100989102

      and then licensed:#100989353 on accident right behind it. It is the exact same image.

      Thank you

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      October 4, 2018

      Hi Jelisa,

      I apologize for the inconvenience caused to you.

      I can see that both the files (#100989102, #100989353) have the same content. Let me report this file to the product team.

      Meanwhile, I am adding an image license to your account so that you can use it against a different image.

      Hope this helps!

      Feel free to update this thread in case of any additional questions.

      Regards,

      Twarita

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