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Participant
September 25, 2023
Question

accidentially licensed a image

  • September 25, 2023
  • 1 reply
  • 80 views

i accidentaly licensed an premium image and want to redo this. can you help? its image  #629954019

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1 reply

Abambo
Community Expert
Community Expert
September 25, 2023

You did confirm the buy.

 

Are you using a teams or enterprise subscription? You need to contact your plan administrator so that they can contact Adobe support.

Are you an individual subscriber? Contact Adobe customer support. They may be able to issue a refund. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer