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Roz8322
Participating Frequently
May 18, 2021
Answered

Accidently licenced an image - first time user

  • May 18, 2021
  • 2 replies
  • 366 views

I was hovering over each icon on the image page to figure out how to just save a preview to refer back to at a later date for purchasing but the hover didn't explain anything. So I thought clicking licence would take me to another page where it asked me if I was sure, but it didn't. Is it possible to claim the licence back? I don't want the image I clicked on. The image ID is 332039331

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Correct answer Vani_100

Hello Roz8322,

I have verified that you have licensed asset #332039331 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

2 replies

V
Vani_100Correct answer
Participating Frequently
May 18, 2021

Hello Roz8322,

I have verified that you have licensed asset #332039331 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

R
Roz8322Author
Participating Frequently
May 18, 2021

A huge help! Thank you very much. I will delete now. Thanks again 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 18, 2021

Please contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer
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