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Participating Frequently
May 18, 2021 2:13 PM UTC
Answered

Accidently licenced an image - first time user

I was hovering over each icon on the image page to figure out how to just save a preview to refer back to at a later date for purchasing but the hover didn't explain anything. So I thought clicking licence would take me to another page where it asked me if I was sure, but it didn't. Is it possible to claim the licence back? I don't want the image I clicked on. The image ID is 332039331

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Vani_100Correct answer
Participating Frequently
May 18, 2021 7:50 PM UTC

Hello Roz8322,

I have verified that you have licensed asset #332039331 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

3 replies

Vani_100Correct answer
Participating Frequently
May 18, 2021 7:50 PM UTC

Hello Roz8322,

I have verified that you have licensed asset #332039331 and have granted you a replacement license. Please delete asset from any downloads or library at your end.

Hope this helps !!!

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Roz8322Author
Participating Frequently
May 18, 2021 7:56 PM UTC

A huge help! Thank you very much. I will delete now. Thanks again 

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Abambo
Community Expert
Community Expert
May 18, 2021 6:47 PM UTC

Please contact Adobe customer care on this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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ABAMBO | Hard- and Software Engineer | Photographer