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Damian28905597h4wj
Participant
March 16, 2023
Answered

Accidently licensed photos

  • March 16, 2023
  • 1 reply
  • 217 views

Good morning, one of our employees accidentally downloaded 3 premium images from Adobe Stock and created 3 invoices for $169,99. We don't want to use these images and it was a mistake. Is it possible to undo this? 

    This topic has been closed for replies.
    Correct answer WendellaBee

    When a customer purchases a premium asset, where a charge will be made, they are messaged and must confirm that they will be charged. The licensed assets cannot be removed from the license history. 

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    March 16, 2023

    When a customer purchases a premium asset, where a charge will be made, they are messaged and must confirm that they will be charged. The licensed assets cannot be removed from the license history. 

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