Skip to main content
Participant
March 28, 2023
Question

Accidently pressed purchase button while browsing.

  • March 28, 2023
  • 2 replies
  • 289 views

Is there a way to undo an accidental purchase? While scrolling through images I pressed the blue purchase button that pops up over the images. There was no prompt to confirm or anything and I lost 2 of my 10 free licenses this way..

This topic has been closed for replies.

2 replies

Abambo
Community Expert
Community Expert
March 31, 2023

There is no prompt confirming the licencing for anything that costs 1 credit or less. You should be careful not to push the licencing button, if you don't want to licence.

ABAMBO | Hard- and Software Engineer | Photographer
Participating Frequently
March 28, 2023

Hello Kenneth29107001r9tu, 

Can you pl. share your Asset ID numbers you have accidently licensed ?

Participant
March 31, 2023

Hi @Vani_100 
Thanks so much for responding.
The IDs are #404993799 and #532333162 

Participating Frequently
April 5, 2023

Hello Kenneth29107001r9tu , 

I have verified and have granted you 2 replacement credit. Please delete asset from any downloads or library at your end.

Hope this helps !!!