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accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

Forum|Forum|9 years ago
February 7, 2017
2 replies
1243 views

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Correct answer Beverley Gray

As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.

Thanks

Bev

pingpong007

Participant

accidently purchased wrong image..cant use it.

The way it's designed means that it's easy to miss-click license when actualy you want to put it in the viewing library!

Katharine Bond

WRONG CLICK FOR ME IMAGE: #114382894

Beverley Gray

Community Manager

Hi Katharine

I've added a credit to your account to replace the image licensed by mistake.

Kind regards

Bev

krzysztofm89291659

Participant

Hi, accidently buy the wrong picture......cant use it. Can I replace it without double charge? The Image ID: #123980254

Would be nice if its possible to cancel that one.

Beverley Gray

Community Manager

Hi there

Could you please provide the image ID.

Thanks

Bev

A

abbyt1976Author

Participant

Yes, its #126517471.

Beverley Gray

Correct answer

Community Manager

As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.

Thanks

Bev

accidently purchased wrong image..cant use it.

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