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A
abbyt1976
Participant
February 7, 2017
Answered

accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

  • February 7, 2017
  • 2 replies
  • 1269 views

accidently purchased wrong image..cant use it. can I replace it with another without being charged double?

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    This topic has been closed for replies.
    Correct answer Beverley Gray

    As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.

    Thanks

    Bev

    2 replies

    pingpong007
    pingpong007
    Participant
    February 9, 2017

    accidently purchased wrong image..cant use it.

    The way it's designed means that it's easy to miss-click license when actualy you want to put it in the viewing library!

    Katharine Bond

    WRONG  CLICK FOR ME IMAGE: #114382894

    Beverley Gray
    Beverley Gray
    Inspiring
    February 9, 2017

    Hi Katharine

    I've added a credit to your account to replace the image licensed by mistake.

    Kind regards

    Bev

    krzysztofm89291659
    krzysztofm89291659
    Participant
    February 13, 2017

    Hi, accidently buy the wrong picture......cant use it. Can I replace it without double charge? The Image ID: #123980254

    Would be nice if its possible to cancel that one.

    Beverley Gray
    Beverley Gray
    Inspiring
    February 8, 2017

    Hi there

    Could you please provide the image ID.

    Thanks

    Bev

    A
    abbyt1976Author
    Participant
    February 8, 2017

    Yes, its  #126517471.

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    February 8, 2017

    As a gesture of goodwill I've added a credit to your account to replace the image licensed in error.

    Thanks

    Bev

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