Account Cancellation Without Fee

Question

I want to cancel my account from Adobe and waive the cancellation fee.  It was very unclear I would be bound as part of a subscription service contract.  I have already paid for the months i have used it.  You can also tell from my usage I have not been using the account as well for the last few months.  Please cancel my membership and waive the cancellation fee.  It's very disingenuous they way adobe does things with underhandedly getting people to signup for a contract when people thought they were signing up for a month to month plan.

Abambo · Accepted Answer

Hy Kanika,I will also like to cancel and possibly delete my account. as i do not need it. Just like Ying, i was unaware i would b bound to a contract without my express knowledge. it does not really speak well of adobe t tie people into something like this. Hi @Zita25192916461p, As it is always possible to misread what is notified to the user during the sign-up, it is apparent that there is an annual contract paid on the month. There is also a month-to-month contract, and that one is more expensive. You could blame Adobe for not showing that one more prominently. To cancel your subscription: Cancel your Adobe Stock membershipIf that does not work for you, you should contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852) For deleting your account (after cancellation): Go to https://account.adobe.com/privacyand scroll down to the bottom. There you find the option to delete your account.

Kanikas · Answer

Hi Yingg17167390,

I see you have an Adobe account under the same ID as with forums. The subscription has already been canceled.

Let us know if you need help with anything else, feel free to update the thread.

Regards

Kanika

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