Account fom fotolia to adobe stock

Forum|Forum|7 years ago
November 5, 2018
2 replies
1876 views

I tried to move my fotolia account to adobe stock. First my credits had beesn shown. When I logged in again they had been gone. And my Galery did not move. What can I do?

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Correct answer Kirsten Harris

The lag between the transfer of Fotolia credits to Adobe Stock is now resolved and the data from any initiated transfer should now being populated automatically over the next few hours.

Kirsten Harris

Community Manager

Hi,

We are currently investigating the noted issue that there is a time lag between the transfer of credits and when they show on Adobe Stock. I provide an update here when resolved. Thanks for your patience.

Kirsten Harris

Correct answer

Community Manager

The lag between the transfer of Fotolia credits to Adobe Stock is now resolved and the data from any initiated transfer should now being populated automatically over the next few hours.

L

lauray97046602

Participant

Kirsten, can you please check this for my account as I am experiencing the same issue.

P

Paul-M

Legend

In the first instance I would login into your account on the Fotolia website and report it there

Paul-M - Community Expert

CCM Juergen LangerAuthor

Participant

Why that? It´s a problem from Adobe. Adobe told me that I can start moving the Galeries from the Account. But there is no possibility. Adobe showed the Credits before they dissapeared in the Adobe Account.

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