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carol_9966
Participant
December 18, 2024
Answered

Achat d'une licence adobe stock premium par erreur

  • December 18, 2024
  • 4 replies
  • 404 views

Hello

I have just bought an adobe stock image by mistake via my company's account and it cost 937 credits... Is it possible to cancel it by deleting the image on my side? I know Abode ask to consent but it was an absolutly mystake...
thank you very much for your help

 

Carol

This topic has been closed for replies.
Correct answer Liza5C0C

Hey @carol_9966 - the credits have been granted, but please be more cautious next time before clicking "Confirm". 

4 replies

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Community Manager
Liza5C0CCommunity ManagerCorrect answer
Community Manager
December 23, 2024

Hey @carol_9966 - the credits have been granted, but please be more cautious next time before clicking "Confirm". 

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carol_9966Author
Participant
December 24, 2024

@Liza5C0C  @Abambo Thank you so much for this. I understand very well and thank you for your generosity. I promise to be more careful. Thank you very much for your help.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 24, 2024

Hi Carol,

I'm happy that this has been resolved for you.

ABAMBO | Hard- and Software Engineer | Photographer
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carol_9966Author
Participant
December 23, 2024

I understand completely... nevertheless, in a moment of inattention I clicked as if to close, mechanically, on the confirmation button... please, this account doesn't belong to me personally, it belongs to the company I work for... I'd like to avoid any problems! On principle, I've already deleted the asset :(, Maybe we can find a solution ? I'm so sorry for this..

 

Carol

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 21, 2024

It is not possible to cancel a licence as soon as it is confirmed. And yes, because Premium stock assets are expensive, Adobe asks the user to confirm the buy. 

 

Maybe  @Riya123 or @Liza5C0C may be able to help. 

ABAMBO | Hard- and Software Engineer | Photographer
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carol_9966Author
Participant
December 19, 2024

the code licence is 

#442341690

Hope it's possible to delete this and see the credits back? .. Thanks 

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