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delphine269600547a73
Participant
November 4, 2022
Answered

Achat par erreur de photos

  • November 4, 2022
  • 1 reply
  • 267 views

Bonjour

j'ai "acheté" par erreur 8 photos sur Adobe Stock. je pensais que cela faisait partie de ma formule d'abonnement. Comment puis-je résoudre ce problème ? Je ne connais pas le coût de ces achats...

Merci de votre aide

Delphine

This topic has been closed for replies.
Correct answer WendellaBee

Hi @delphine269600547a73,

Using the Adobe ID you are using here on the forums I see that you've licensed several assets from the Adobe Stock free collection. It doesn't appear that you have any Adobe Stock subscription. You will be prompted to purchase a subscription or pay for an on demand license if you attempt to license an asset that is not part of the free collection.

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
November 4, 2022

Hi @delphine269600547a73,

Using the Adobe ID you are using here on the forums I see that you've licensed several assets from the Adobe Stock free collection. It doesn't appear that you have any Adobe Stock subscription. You will be prompted to purchase a subscription or pay for an on demand license if you attempt to license an asset that is not part of the free collection.

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