Acquisto errato di licenza standard anziché estesa

Forum|Forum|8 years ago
April 26, 2018
1 reply
512 views

Buongiorno,

ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe Stock per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).

Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?

Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.

Grazie mille e buon lavoro.

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

twaritar3263062Correct answer

Participating Frequently

Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

L

Lorenzo De TomasiAuthor

Participant

Thank you, Twarita.

I have bought the extended license for the file with ID 55266596.

Best regards.

twaritar3263062

Participating Frequently

You are welcome!

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