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Lorenzo De Tomasi
Participant
Apr 26, 2018 3:39 PM UTC
Answered

Acquisto errato di licenza standard anziché estesa

Buongiorno,

ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe Stock per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).

Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?

Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.

Grazie mille e buon lavoro.

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Apr 26, 2018 4:07 PM UTC

Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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3 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
Apr 26, 2018 4:07 PM UTC

Hi Lorenze,

I see you have an Adobe account under the same ID as with forums.

Since you have mistakenly licensed the file ID(55266596 )twice with the standard license, I have added 2 image licenses to your account as a gesture of goodwill.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Lorenzo De TomasiAuthor
Participant
Apr 26, 2018 6:10 PM UTC

Thank you, Twarita.

I have bought the extended license for the file with ID 55266596.

Best regards.

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twaritar3263062
twaritar3263062
Participating Frequently
Apr 26, 2018 6:12 PM UTC

You are welcome!

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