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clarap58517962
Participant
May 13, 2022
Answered

Active Plan but cannot get photo licences

  • May 13, 2022
  • 1 reply
  • 171 views

Hello,

I have an active plan of 10 pictures/month. The last payment was on the 1st of May, and I had about 20 assets the last time I logged in, which was about 10 days ago. 

Now, I wanted to get the license for some pictures, and it only gave me the option to buy them, this for any picture, also those included in my plan. If I click on the user account circle on the top right of the page, it says I have no active plan and no license, but if I enter in the payment options, it says I have a 10 pictures plan and that the next payment will be on the first of June.

I really need to solve this issue immediately as I am working on a project with a close deadline for a client.

Thank you for your help!

This topic has been closed for replies.
Correct answer WendellaBee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
May 13, 2022

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.


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