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Kate Britain
Participant
Jan 18, 2019 11:47 AM UTC
Answered

Ad Stock cancel- can I keep unused images

Hi If I cancel Adobe Stock can I keep my libraries and the ones I have paid for but not chosen yet? I have a few to chose and don’t want lose them. I’m now reading there are cancellation fees!!! The reason people cancel is usually because money is tight. This seems really wrong? I may come back to Stock one day but recently lost a good client- any ideas please

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    Test Screen NameCorrect answer
    Legend
    Jan 18, 2019 12:18 PM UTC

    You keep the licensed images, but you don't keep unused credits.

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    3 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    Jan 19, 2019 2:01 AM UTC

    Cancellation fee: if you cancel an annual contract you need to pay half of the remaining due. And as has been said, the credits will go, but the images you did license will stay accessible.

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    ABAMBO | Hard- and Software Engineer | Photographer
    David__B
    David__B
    Legend
    Jan 18, 2019 6:58 PM UTC

    Moved to Adobe Stock forum

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    Test Screen NameCorrect answer
    Legend
    Jan 18, 2019 12:18 PM UTC

    You keep the licensed images, but you don't keep unused credits.

    Translate
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