Skip to main content
C
Cha5C1E
Participant
March 5, 2021
Answered

Adobe Charges

  • March 5, 2021
  • 1 reply
  • 547 views

Hi Adobe Team 

I received my debit card transaction history and saw that Adobe has charged me multiple times already (almost a year).  I didn't notice these transactions until today. I couldnt trace the Adobe account that was charging my debit. 

Is it possible for you to check my debit card in your database?  Thanks

 

Chanel

This topic has been closed for replies.
Correct answer Abambo

Hi Chanel,

 

 Did you try to contact Adobe customer care? Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

If you are sure that the charges aren't yours and that a year ago you did not take that subscription, dispute the charges. Most of them will be lost for you, as the window for disputing charges is limited.

 

And a free advice that will save you money in the future: Look each month you credit card statement for unsollicited charges. I do monitor my credit cards closely and only one of my cards is used for and allowed to be used for the internet.

 

 

1 reply

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
March 5, 2021

Hi @Cha5C1E,

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Is it possible you purchased an Adobe subscription under another email account? Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.



    C
    Cha5C1EAuthor
    Participant
    March 5, 2021

    Hi @WendellaBee yes I understand that, the problem is I dont know which Adobe account is charging my debit card.  I'm sure that the one I'm using right now is not connected with my card.  Is it possible to know which account is charging me by providing you my debit card details?  Thanks so much for the help! 

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    March 6, 2021

    Hi Chanel,

     

     Did you try to contact Adobe customer care? Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

     

    If you are sure that the charges aren't yours and that a year ago you did not take that subscription, dispute the charges. Most of them will be lost for you, as the window for disputing charges is limited.

     

    And a free advice that will save you money in the future: Look each month you credit card statement for unsollicited charges. I do monitor my credit cards closely and only one of my cards is used for and allowed to be used for the internet.

     

     

    ABAMBO | Hard- and Software Engineer | Photographer
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices