Adobe Charges

Question

Hi Adobe Team 
I received my debit card transaction history and saw that Adobe has charged me multiple times already (almost a year).  I didn't notice these transactions until today. I couldnt trace the Adobe account that was charging my debit. Is it possible for you to check my debit card in your database?  Thanks
 
Chanel

Abambo · Accepted Answer

Hi Chanel,

Did you try to contact Adobe customer care? Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

If you are sure that the charges aren't yours and that a year ago you did not take that subscription, dispute the charges. Most of them will be lost for you, as the window for disputing charges is limited.

And a free advice that will save you money in the future: Look each month you credit card statement for unsollicited charges. I do monitor my credit cards closely and only one of my cards is used for and allowed to be used for the internet.

WendellaBee · Answer

Hi @Cha5C1E,

I don't see any Adobe Stock subscription associated with the Adobe ID you are using here on the forums. Is it possible you purchased an Adobe subscription under another email account? Please confirm that you are signed into https://account.adobe.com with the correct Adobe ID.

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