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silvias77003987
Participant
January 13, 2019
Answered

Adobe Stock - 10 risorse al mese

  • January 13, 2019
  • 2 replies
  • 430 views
13 gennaio 2019Adobe Stock - Su richiesta€ 304,99ADB049938017IT

per favore AIUTO

ho selezionato un'immagine pensando che fosse compresa nelle 10 foto al mese  e  INVECE NO mi sono trovata un addebito di 304,99 EUR.

Come potete vedere nel mio account non l'ho nemmeno scaricata sul pc.

Quale è , se possibile,la procedura per richiedere il rimborso dell'ERRONEO ACQUISTO.

E' veramente un'importo esoso per le mie finanze. 

Grazie 1000 per la collaborazione.

Saluti

Silvia

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Silvia,

    Sorry for the trouble it has caused to you.

    With subscription plans, you may only license standard assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. You don’t require a subscription plan to license on-demand assets.

    You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

    Please reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if a refund is possible in this scenario).

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    2 replies

    F
    federico_mantovani3671
    Participant
    November 21, 2024

    Ciao Silvia, purtroppo oggi mi è successa la stessa cosa e i prezzi sono folli...sei riuscita a risolvere tu? Grazie mille 

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    November 21, 2024

    You have replied to a post that is well over 5 years old. It would be preferable if you started your own post and described exactly what problem you're experiencing.

    Jill C., Forum Volunteer
      F
      federico_mantovani3671
      Participant
      November 21, 2024

      Hi, thank you. I have the same problem as the girl who wrote 5 years ago.

      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      January 14, 2019

      Hi Silvia,

      Sorry for the trouble it has caused to you.

      With subscription plans, you may only license standard assets. Premium assets, such as videos, Premium collections images, and editorial images or videos, can be licensed on-demand or using credits from a credit pack. You don’t require a subscription plan to license on-demand assets.

      You may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

      Please reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if a refund is possible in this scenario).

      In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      Regards,

      Twarita

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