Hello. I only ever applied for the student package from adobe, but i just noticed ive been charged with bills from Adobe Stock for several months. When i tried to cancel it, they wanted a cancellation fee that was super high. I never wanted Stock and I feel like Ive been fooled by Adobe to subscribe. I want my adobe stock subscription cancelled and refunded.
Best, Kaja.
You certainly ticked the “Add Adobe stock” check mark when taking your subscription. You will see all that in the confirmation mail, that was sent to you at the time you took your subscription. The early cancellation fee is half of the remaining due, as you have now an annual stock subscription.
If you haven't used the subscription until now, I suggest to contact Adobe customer care and check with them, what can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
For support via Twitter:
https://twitter.com/AdobeCare
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)
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