Adobe Stock

Question

Hello. I only ever applied for the student package from adobe, but i just noticed ive been charged with bills from Adobe Stock for several months. When i tried to cancel it, they wanted a cancellation fee that was super high. I never wanted Stock and I feel like Ive been fooled by Adobe to subscribe. I want my adobe stock subscription cancelled and refunded.

Best, Kaja.

Abambo · Accepted Answer

You certainly ticked the “Add Adobe stock” check mark when taking your subscription. You will see all that in the confirmation mail, that was sent to you at the time you took your subscription. The early cancellation fee is half of the remaining due, as you have now an annual stock subscription.

If you haven't used the subscription until now, I suggest to contact Adobe customer care and check with them, what can be done for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Jill_C · Answer

As @Abambo suggested, you must contact Adobe directly. We here in the Forum are other Adobe customers and do not have the ability to assist you with cancellation or a refund. It's best to read all of the T&C's when signing up for a recurring subscription. Adobe's terms are quite clearly spelled out and are not designed to "fool" you into signing up for something accidentally. If you choose the annual plan with low monthly payments, you're on the hook for the rest of the cost for the annual plan if you terminate early.

https://stock.adobe.com/plans#plans-faq

How do Adobe Stock subscriptions work?

Subscriptions give you the best deal on the price of our standard assets, which include royalty-free, high-resolution photos, vectors, illustrations, templates, 3D and audio.

Most subscriptions also include HD videos and a 20% discount on purchases of 4K video, extended licenses, editorial and Premium.

Subscriptions are monthly or annual, with annual commitment plans providing higher discounts per asset.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.