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K
KansasSteve
Inspiring
August 22, 2023
Answered

Adobe Stock 3D OBJ models won't import into Blender correctly

  • August 22, 2023
  • 7 replies
  • 1414 views

I believe there's a bug with the 3d models offered by Adobe Stock. When I try to open them in Blender, they look like the normals are reversed. But when trying to reverse them or recalculate them, it won't help. Is this a clear message that these models are not welcome to be opened in Blender? Or is there a trick to this? Thanks in advance!

This topic has been closed for replies.
Correct answer Contributor1

Hello @KansasSteve, sorry but I don't believe we can provide much support for 3rd party applications. It looks like this might be a bug with Blender from a quick search: https://blender.stackexchange.com/questions/153124/importing-obj-normals-appear-randomly-flipped. Due to your account type I don't have the ability to provide a refund. If you would like to request a refund please use the details below:

For a refund:
Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

7 replies

K
KansasSteveAuthor
Inspiring
October 17, 2023

The issue is resolved. I believe I was using a legacy OBJ importer into Blender. When trying the updated OBJ, it works fine. 

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 17, 2023
quote

The issue is resolved. I believe I was using a legacy OBJ importer into Blender. When trying the updated OBJ, it works fine. 


By @KansasSteve


So the issue was Blender, not Adobe Stock.

ABAMBO | Hard- and Software Engineer | Photographer
K
KansasSteveAuthor
Inspiring
October 17, 2023

Neither. Human error. I take all responsiblity! So, in summary, use the regular OBJ importer (not legacy version)  in Blender to import Adobe Stock models!

    K
    KansasSteveAuthor
    Inspiring
    August 23, 2023

    Not concerned about a refund since an enterprise agreement. 

    More curious as if anyone else was experiencing the same thing or just me?

    C
    Community Manager
    Contributor1Community ManagerCorrect answer
    Community Manager
    August 23, 2023

    Hello @KansasSteve, sorry but I don't believe we can provide much support for 3rd party applications. It looks like this might be a bug with Blender from a quick search: https://blender.stackexchange.com/questions/153124/importing-obj-normals-appear-randomly-flipped. Due to your account type I don't have the ability to provide a refund. If you would like to request a refund please use the details below:

    For a refund:
    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 23, 2023

    No, you can't modify, but just to check if they work thereWould be great. Just tagging @Contributor1 for additional comments.

    Please post the asset IDs, it's easier to find the items in the database by their ID.

    ABAMBO | Hard- and Software Engineer | Photographer
    K
    KansasSteveAuthor
    Inspiring
    August 23, 2023

    I have to license them to open and test the OBJ and accommodating files and folders, only to find I can't use them. Is there a way to "unlicense" them if I change my mind?

    Sure I can open these in Dimension. But I can't modify the model in Dimension, nor can I do a complex animation.

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    August 23, 2023

    I suppose you have more than one model from stocks? And I suppose they are all experiencing the same issue?

     

    If you have access to Dimension, I would recommend testing them with Dimension. 

    It would help to know about one or two of the models that are troubling. If you could post the asset ID, that would be helpful.

    ABAMBO | Hard- and Software Engineer | Photographer
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