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bryand27824016
Participant
May 7, 2018 1:15 AM UTC
Answered

Adobe Stock 93973185 is not working

I have downloaded and tried opening on two different computers and both crash when trying to open this stock image file.

What can I do?

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twaritar3263062
twaritar3263062Correct answer
Participating Frequently
May 8, 2018 2:43 PM UTC

Bryan,

Our product team has checked the above file(93973185) and there seems to be an issue with the file.

I also checked your account and noticed that the file has been licensed under the team's account. I would request you to reach out to your admin(of the team) so that he can contact our support team directly from the team's portal to get 1 image license added.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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4 replies

twaritar3263062
twaritar3263062Correct answer
Participating Frequently
May 8, 2018 2:43 PM UTC

Bryan,

Our product team has checked the above file(93973185) and there seems to be an issue with the file.

I also checked your account and noticed that the file has been licensed under the team's account. I would request you to reach out to your admin(of the team) so that he can contact our support team directly from the team's portal to get 1 image license added.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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bryand27824016Author
Participant
May 16, 2018 2:31 AM UTC

OK, so do I get refund for this file?

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twaritar3263062
twaritar3263062
Participating Frequently
May 16, 2018 3:15 PM UTC

Bryan,

Since the above-mentioned file(93973185) comes under a standard license, the admin of the team can contact the support team directly from the portal in order to get one free asset/image added to the account.

Regards

Twarita

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twaritar3263062
twaritar3263062
Participating Frequently
May 7, 2018 3:11 PM UTC

Hi Bryan,

We apologize for the inconvenience caused to you. Let me get this file checked for you by my concerned team. I will update you once I hear from them. Appreciate your patience.

Regards

Twarita

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