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geraldk43507557
Participant
Aug 26, 2017 5:48 PM UTC
Answered

Adobe Stock Abo but still have to pay

Today I purchased the Adobe Stock Abo for 120 pics, allthough I still have to pay 9,99 per each pic. My account-information tells me that the payment by credit-card was ok and that the abo has to be renewed on 26th of september 2017.

I already tried to log-in and out of my creative-cloud account as well as clearing caches and cookies in my browser. Would be glad if anyone could help me out.

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Aug 29, 2017 9:57 AM UTC

Hi GK

The issue has been resolved and the image allocation shows correctly in your account.  I have also refunded the image you were charged for after signing up for the plan.

Please accept our apologies for any inconvenience caused.

Kind regards

Bev

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5 replies

geraldk43507557Author
Participant
Aug 28, 2017 8:08 AM UTC

Looks like it had been an issue with the abo itself. the accounting will fix that problem. I had to use the support-chat.

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Aug 29, 2017 9:57 AM UTC

    Hi GK

    The issue has been resolved and the image allocation shows correctly in your account.  I have also refunded the image you were charged for after signing up for the plan.

    Please accept our apologies for any inconvenience caused.

    Kind regards

    Bev

    Translate
    Brad Lawryk
    Brad Lawryk
    Legend
    Aug 26, 2017 11:22 PM UTC

    Are you sure it was 120 pics a month? I am unaware of such a plan. Usually, it's 10 images a month. So if you would have licensed more than 10 in this month then you would require to pay for anything above that.

    Also be sure that the images or assets are 'Standard' assets and not 'Premium'. Subscriptions only include Standard Assets.

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    geraldk43507557Author
    Participant
    Aug 27, 2017 2:52 PM UTC

    Dear Brad,

    yeah you are right. I had mistaken the number for the stock-media.

    it is for 750 pics.

    Ihre Abo-Variante: Adobe Stock - 750 Bilder pro Monat (monatlich)‎
    Verlängerungsdatum: 26. September 2017

    I am totally aware of the difference between "standard" and "premium" and I wasn't looking for 'premium' pics.

    I already had a abo some months ago and had no problem with that at all.

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    Brad Lawryk
    Brad Lawryk
    Legend
    Aug 27, 2017 6:22 PM UTC

    You may have to wait until a weekday for an Adobe Staff member to check in here to access your account and check it. Or for quicker service if you are Twitter send a message to @AdobeCare and they can look into your account to see if there is an issue.

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