Adobe Stock Accidental Download

Question

I accidentally clicked on "download" on a premium image while inspecting my search results. Can someone help me refund this? I have already deleted the file, and it has not and will not be used in any project. I reached out to support but they could only offer 5 credits, and i was deducted 60x credits for an image i will never use. Thank you!!

Nancy OShea · Accepted Answer

You should be more careful about what you license.

Preview downloads cost you nothing. See screenshot.

Reach out to Adobe Customer Support & appeal to them for a refund. If you state a compelling case for it, they might credit your account.

https://account.adobe.com/

Click the online Chat icon. Ask for an AGENT.

Good luck.

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