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adamm77587849
Participant
July 6, 2017
Answered

Adobe stock account charges

  • July 6, 2017
  • 1 reply
  • 281 views

I recently discovered that I had five months of Adobe Stock service charged to my bank account. I had no clue that I was actually subscribed to this service. After talking with an operator on the chat support, and providing the last four digits of account I was being charged to, they ascertained that I was subscribed under an email address on a domain name I own - but with a specific email address I know does not exist. There would never have been any way of recovering a password that belonged to this supposed account as there is no real email address to receive communications. So, I had no idea about this subscription until I noticed the charges in my account. The operator terminated the subscription for me, but I would like a refund of the 5 charges to my bank account for the service that I didn't know exist or have any way of logging in to.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Adam,

    I see you have an Adobe account with the same ID as with forums. I have checked your account and noticed that your subscription with Adobe Stock has been canceled.Please Contact Customer Care  for refund related queries.

      **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Let me know if you have any additional queries.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    July 6, 2017

    Hi Adam,

    I see you have an Adobe account with the same ID as with forums. I have checked your account and noticed that your subscription with Adobe Stock has been canceled.Please Contact Customer Care  for refund related queries.

      **Be sure to remain signed in with your Adobe ID before accessing the link above**

    Let me know if you have any additional queries.

    Regards,

    Twarita