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goodwillcz
Participant
Oct 24, 2017 12:59 PM UTC
Answered

Adobe Stock Account Renewal

Today (on OCT 24) I recieved an e-mail that my Account will be automaticaly renewed on OCT 23 (yesterday)!!

There is an information that it will cost EUR 29.99 unless I am paying EUR 12.09 now. And there was no information about the price increasing before!

However my Account says account renewal will be done on NOV 24.

I am confused. If it would stay on EUR 12.09 I would let it renew, but absolutly not for the new price.

Can someone tell me where is the truth??

Tomas

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Beverley Gray
Beverley GrayCorrect answer
Inspiring
Oct 24, 2017 1:12 PM UTC

Hi Tomas

Sorry for the confusion caused.

The promotional pricing for your first year was 9.99 ex tax and will renew at the regular price of 29.99 ex tax on 24th November.

If you do not want to renew your plan you can cancel it before the renewal date, but please use any existing credits prior to cancelling.  Any unused licenses are forfeited upon cancellation of the subscription.

See Common Questions about plans, purchasing, and availability, Adobe Stock

Kind regards

Bev

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1 reply

Beverley Gray
Beverley GrayCorrect answer
Inspiring
Oct 24, 2017 1:12 PM UTC

Hi Tomas

Sorry for the confusion caused.

The promotional pricing for your first year was 9.99 ex tax and will renew at the regular price of 29.99 ex tax on 24th November.

If you do not want to renew your plan you can cancel it before the renewal date, but please use any existing credits prior to cancelling.  Any unused licenses are forfeited upon cancellation of the subscription.

See Common Questions about plans, purchasing, and availability, Adobe Stock

Kind regards

Bev

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