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jmahurin
jmahurin
Participant
November 15, 2023
Question

Adobe stock adding 3 copies of purchased asset into cc library

  • November 15, 2023
  • 2 replies
  • 160 views

Recently I've been having an issue where whenever I purchase from Adobe stock and add the asset to any library in my cc libraries, I get 3 copies of the same asset. I then have to delete two copies to keep my libraries from being overcrowded. Why is this happening and/or is there a fix?

    This topic has been closed for replies.

    2 replies

    E
    Adobe Employee
    EvilBug1
    Adobe Employee
    November 15, 2023

    Hello @jmahurin Thank you for contacting us. To figure out the problem, we need more detailed information. Can you contact customer support to get a ticket reported? They will be able to help you reporting the problem with necessary informtion. 


    To contact customer support, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

     

    -EB

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 15, 2023

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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