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MMIart
MMIart
Participant
October 12, 2021
Answered

Adobe Stock Annual Plan Scam

  • October 12, 2021
  • 1 reply
  • 360 views

Signed up for a free trial, forgot to cancel in time before the free trial ended so it AUTOMATICALLY signed me up to the full product ($29.99 a month). I thought okay whatever, eventually got around to cancelling it, now they tell me I need to pay another $59.99 to cancel this subscription? Absolute disgraceful scam of a company. I have been a regular monthly paying customer of Photoshop and related programs for years, but they do not care.  I will be researching my alternatives.

    This topic has been closed for replies.
    Correct answer WendellaBee

    Hi @MMIart,

    I'm sorry you had difficulty with your subscription. Because you did not use any of the paid subscription quota, that's the quota you received after the trial expired, you do qualify for a refund. Please contact customer care with this case number ADB-21492574-M5M0 and someone should be able to assist you further.

     

    Feel free to reach out if you have any questions or difficulty.

    1 reply

    WendellaBee
    Adobe Employee
    WendellaBeeCorrect answer
    Adobe Employee
    October 12, 2021

    Hi @MMIart,

    I'm sorry you had difficulty with your subscription. Because you did not use any of the paid subscription quota, that's the quota you received after the trial expired, you do qualify for a refund. Please contact customer care with this case number ADB-21492574-M5M0 and someone should be able to assist you further.

     

    Feel free to reach out if you have any questions or difficulty.

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