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sheldons51067250
Participant
Oct 23, 2018 4:12 PM UTC
Answered

Adobe Stock bad file

I downloaded several AI Font effect and when open with Adobe Illustrator the file

is not layered --I can't get any of the letters. I believe I downloaded TONS of this artist items and none of them are layered and working. I can't use any of them. Can i get a credit back. Or maybe this artist need to check his/her items. Thanks.

Can someone help me, please?

Artist:

© Alexey Popov

just an example

#217655130

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    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 23, 2018 8:54 PM UTC

    Hi Sheldon,

    I apologize for the troubles that you've been facing with the Stock file that you downloaded.

    I'm getting this checked with the Stock team and will be updating you shortly for the same.

    Regards,

    Sheena

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    8 replies

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    Oct 23, 2018 8:54 PM UTC

    Hi Sheldon,

    I apologize for the troubles that you've been facing with the Stock file that you downloaded.

    I'm getting this checked with the Stock team and will be updating you shortly for the same.

    Regards,

    Sheena

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    sheldons51067250Author
    Participant
    Oct 23, 2018 10:04 PM UTC

    Hi Sheena,

    should I put all the items here that are not working?

    thank you for responding back.

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