gabrielak8001163

Participant

Answered

Adobe Stock- cancel

Forum|Forum|7 years ago
November 6, 2018
3 replies
502 views

Hello,

I started my free month trial with adobe stock. I needed photos for one project. I wanted to cancel subscription but I forgot. I was sure that I have cancel it. I didn't have enough money for the payment, and now I'm being charged more. I got e-mail today that the payment faild. Is there any posibble way to avoid payment and cancel my subscription? I didn't use adobe stock after one free month. I am ready to close my account, because I don't want to pay for something that I don't use.

Can anyone could tell my If I can do something, and what happen when I don't pay for it.

Regards

This topic has been closed for replies.

Correct answer Beverley Gray

Hi there

Your subscription has been cancelled as requested.

Thanks

Bev

Participant

I never intended to sign up for Adobe Stock

Community Expert

Community Expert

You probably did.

Selfcancel: https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

If that does not work, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

gabrielak8001163Author

Participant

Thank You very much Bev! You've help a lot!

Beverley GrayCorrect answer

Inspiring

Hi there

Your subscription has been cancelled as requested.

Thanks

Bev