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agnieszkap24388199
agnieszkap24388199
Participant
May 24, 2018
Answered

Adobe Stock canceld and now I wand REFUND, please

  • May 24, 2018
  • 1 reply
  • 366 views

Today my Paypal was charged with Payment for Stock. I did not get any photos, just canceld subsctiption, and now would like my refund for something I dont want to use.

Best Regards

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Agnieszka,

    Since the first billing date was on 23rd May 2018(and the cancellation was done on 24th May 2018), you could see a charge for Adobe Stock subscription on your account.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case you have additional questions.

    Regards,

    Twarita

    1 reply

    Sheena Kaul
    Sheena Kaul
    Legend
    May 24, 2018

    Hi there,

    I apologize for the troubles that you've been facing with the Adobe Stock services.

    I was able to check your account details and it seems that your Adobe Stock subscription is cancelled however the card was charged yesterday as per the billing date.

    Can you please confirm the cancellation date?

    Regards,

    Sheena

    agnieszkap24388199
    agnieszkap24388199Author
    Participant
    May 24, 2018

    Good evening,

    thank you for your answer. I cancelled it today, right after I saw email informing me of payment which was taken through my PayPal.

    Best Regards

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    May 24, 2018

    Hi Agnieszka,

    Since the first billing date was on 23rd May 2018(and the cancellation was done on 24th May 2018), you could see a charge for Adobe Stock subscription on your account.

    Please contact our support team Support FAQ: How can I contact Adobe for support? for refund related requests.

    In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case you have additional questions.

    Regards,

    Twarita

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