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simaol19332655
simaol19332655
Participant
December 17, 2018
Answered

Adobe Stock Cancellation

  • December 17, 2018
  • 1 reply
  • 706 views

After seeing the Adobe Stock trial offer I wanted to try out that feature to know if I was interested in purchasing a membership. After a while I received a warning about the payment failure regarding the subscription. The failure notice had a message saying that "Cancellation Fees" would apply if I didn't proceed with the payment. I was extremely disappointed but I thought I could only pay the first month and then cancel my subscription.

With the fear of having to pay for a "Cancellation Fee" without even starting to pay for a subscription I paid the first payment of the subscription. To my own surprise, then I was prompted by a 6x Month Cancellation Fee of almost 200€ to cancel my Adobe Stock subscription.

I simply don't use this feature, I don't want to be stuck with it for all this time... How can a giant in the design industry deal with such misleading conduct as this? After using Adobe Cloud and Adobe Products in my office for years now, this is the first unpleasent situtation I've encountered...

Please, I wish my subscription to be cancelled right away without any fees (as advertised), since I even paid more than what I should have!

      This topic has been closed for replies.
      Correct answer twaritar3263062

      Hi Simao,

      I am sorry to hear that you feel such way, we at Adobe try to provide a great experience to our customers.

      When you subscribe to the Adobe Stock promo offer the first month is a  free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

      If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

      For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

      I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 Oct 2018. Please check your private message for more details.

      Regards,

      Twarita

      1 reply

      twaritar3263062
      Community Manager
      twaritar3263062Community ManagerCorrect answer
      Community Manager
      December 17, 2018

      Hi Simao,

      I am sorry to hear that you feel such way, we at Adobe try to provide a great experience to our customers.

      When you subscribe to the Adobe Stock promo offer the first month is a  free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

      If you cancel during the first-month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

      For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

      I have checked your account details and noticed that you had signed up for Adobe Stock 10 images per month(one-year) plan on 17 Oct 2018. Please check your private message for more details.

      Regards,

      Twarita

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