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D
defaultib64ak207m5q
Participant
February 12, 2022
Question

Adobe Stock Cancelled, Still charged but account shows no invoices

  • February 12, 2022
  • 2 replies
  • 145 views

Hello, I used the free stock photo trial back in November of 2021 and cancelled it before the trial ran out. I received an email saying "Cancellation confirmation. We’ve processed your cancellation request. Your Adobe Stock subscription will end on 01-December-2021 (PT). As a reminder, you’ll lose access to all your unused Adobe Stock downloads after your subscription ends. You may continue to use assets you’ve already licensed."

 

I have recently noticed that I have been charged for December 2021, January 2022 and February 2022. When I access my account the free trial shows under subscriptions for November 2021 but there are no invoices or charges listed after that. My credit card statements shows adobe stock - $29.99. I am unable to access customer care or administrators through the Adobe website to correct this. Can someone please help correct this error and refund my card. I did not authorize these charges. 

This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 13, 2022

Contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
F
federica mari23129308wvx2
Participant
February 12, 2022

Me pasa lo mismo, quiero cancelar mi suscripciòn anual, la que en Noviembre cumplì los 12 meses y hoy, 12 de Febrero me cobran un recargo por cancelación anticipada.

Me encantaría saber como hacer para cancelar la suscripción sin que se generen cargos. 

¡Esto es una estafa!

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
February 13, 2022

It's not the same that happened to you. You need to cancel during the last month of your subscription. If you do not cancel, the subscription atomatically renews for a next year. Contact customer care to see what they can do for you. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
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