Adobe Stock cancelled without my consent and I lost around 100 credits

I've had an Adobe Stock subscription for years. When I renewed my annual Creative Cloud subscription about a month ago, the information presented made it seem like Adobe Stock was now included in Creative Cloud Pro. I found that a bit odd, since I had been offered promotional pricing for both subscriptions, but I went ahead with the Creative Cloud renewal. During the process, I NEVER selected any option to cancel Adobe Stock, nor did I request its cancellation.

Now I've discovered that Adobe Stock was cancelled on September 28, 2026, and I've lost around 100 accumulated credits. I never received an email about the cancellation. The only email I received that day was confirming my Creative Cloud renewal.

I contacted Adobe Support, but the agent repeatedly insisted that I'd cancelled it myself, without providing any evidence. They said my credits couldn't be restored and offered to sell me a new Stock subscription. I have no problem paying for Adobe Stock separately again, but I want my accumulated credits back. The agent simply said that wasn't possible.

I'm extremely frustrated. I want Adobe to investigate what happened, reverse this cancellation and restore my credits. I don't want to purchase another subscription to replace something I NEVER intended to cancel.

Has anyone else experienced something similar?