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Adobe Stock Credits disappeared

Forum|Forum|8 years ago
October 19, 2017
2 replies
669 views

Case No: 0189411236

Hi there

I had an Adobe Stock payment ($29) decline due to insufficient funds in my account on Oct 11 due to a waiting period for forex to clear. This is unfortunate and poor on my part. However, today when the payment reached my bank account I went into Adobe to manually push the payment. Both this and my Creative Cloud subscription fee have been charged to my account.

This afternoon, in trying to license an image, I saw that I am now short 40 credits. I have 10 images available now but had 50 at the start of the day.

I would like to know when I can expect my account to be reinstated to its due amount of credits.

Thanks!

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Lorin,

I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.

Regards,

Twarita

twaritar3263062

Community Manager

Community Manager

Hi Lorin,

Please check your Private message.

Regards,

Twarita

Community Expert

Community Expert

Hmm... seems I've fallen into the same boat. I'm sure they're somewhere...

I've logged out, then in again. On desktop. On Safari. On the CreativeCloud app. I may have missed somewhere.

I'll keep looking too...

As AUGM, AEL, ACP maybe I have slightly different problem?

Thank you!

Adobe Employee

Hi Ko,

Licenses expire after 1 year. You'll need to reach out to the contact that you worked with last year to remedy this.

EBQ

twaritar3263062

Community Manager

Correct answer

Community Manager

Hi Lorin,

I am getting this checked for you with the Stock team and will update you on the same ASAP. Will appreciate your patience.

Regards,

Twarita