Adobe Stock Credits disappeared

Case No: 0189411236

Hi there

I had an Adobe Stock payment ($29) decline due to insufficient funds in my account on Oct 11 due to a waiting period for forex to clear. This is unfortunate and poor on my part. However, today when the payment reached my bank account I went into Adobe to manually push the payment. Both this and my Creative Cloud subscription fee have been charged to my account.

This afternoon, in trying to license an image, I saw that I am now short 40 credits. I have 10 images available now but had 50 at the start of the day.

I would like to know when I can expect my account to be reinstated to its due amount of credits.

Thanks!