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stephenh33792969
Participant
Feb 6, 2018 10:13 PM UTC
Answered

Adobe Stock credits disappeared

Been a few weeks since I've been in my account. When I went in there this afternoon, all 70 or so of my image credits were gone. Where did they go and how do I access them?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Feb 7, 2018 7:13 PM UTC

    Sorry for the trouble it has caused to you. I would request you to contact our support team Support FAQ: How can I contact Adobe for support? to check what is the best we can offer you.

    If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    If you still have trouble, feel free to update this thread so that we can further assist you.

    Regards

    Twarita

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    4 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Feb 6, 2018 10:59 PM UTC

    Hi Stephen,

    I see you have an Adobe account under the same ID as with forums. I did go through your account details and noticed that you had Adobe Stock 10 images a month (one-year) plan which has been cancelled and the remaining assets got expired on 8/18/2017.

    I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For more information, you may also refer to Common Questions about plans, purchasing, and availability, Adobe Stock

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    stephenh33792969Author
    Participant
    Feb 7, 2018 6:40 PM UTC

    So you’re telling me that the credits I collected for images over the past two years that I was paying Adobe Stock for have been lost? Sounds like a class-action lawsuit waiting to happen. If that’s what you’re telling me, I’ll be contacting an attorney this afternoon.

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      twaritar3263062
      twaritar3263062Correct answer
      Participating Frequently
      Feb 7, 2018 7:13 PM UTC

      Sorry for the trouble it has caused to you. I would request you to contact our support team Support FAQ: How can I contact Adobe for support? to check what is the best we can offer you.

      If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

      If you still have trouble, feel free to update this thread so that we can further assist you.

      Regards

      Twarita

      Translate
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