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at36065154
at36065154
Participant
Nov 28, 2018 2:49 AM UTC
Answered

Adobe Stock downloading but not opening

I wanted to use a stock layout, but whenever I try to open it it just says "saved". FILE #: 200431001

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joon.StockCorrect answer
Participating Frequently
Nov 28, 2018 6:12 AM UTC

It is a template file for photoshop, have you tried to open the file from either explorer and finder using photoshop?  since it is a big file, it may take a while but it opens up from my end.

Regards,

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7 replies

Sheena Kaul
Sheena Kaul
Legend
Nov 28, 2018 7:11 AM UTC

Hi there,

I apologize for the troubles that you've been facing with Adobe Stock file download.

I checked your account and the file shows to be licensed in your account.

You can download the file from your license history option which you can find under your name on the top right of the page.

Let me know if you still face issues downloading the file.

Regards,

Sheena

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at36065154
at36065154Author
Participant
Nov 29, 2018 5:34 AM UTC

I tried what you said and it still won't open

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Sheena Kaul
Sheena Kaul
Legend
Nov 29, 2018 8:18 AM UTC

Is it giving you some error when you try to download the file?

Have you tried over a different browser or a different network connection?

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joon.StockCorrect answer
Participating Frequently
Nov 28, 2018 6:12 AM UTC

It is a template file for photoshop, have you tried to open the file from either explorer and finder using photoshop?  since it is a big file, it may take a while but it opens up from my end.

Regards,

Translate
at36065154
at36065154Author
Participant
Nov 28, 2018 6:14 AM UTC

Yes I have. It doesn't open. Are you using a certain file opener?

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