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Participant
June 6, 2025
Answered

adobe stock emails are not coming to my new email address

Hello, I changed my personal email which was (1) to my work email (2). But for some reason messages from adobe stock come to (1), why is this so? my new work email (2) is already indicated everywhere, but letters do not come there, although I verified it.

yamato713108855
yamato713108855Correct answer
Community Expert
June 7, 2025

Even if you change the email address in your Adobe account, your AdobeStock email address will not change automatically.
Please request a change using the contact form on the contributor page.
(They are so nasty that they won't accept your request for a change for two years.)

2 replies

yamato713108855
Community Expert
yamato713108855Community ExpertCorrect answer
Community Expert
June 7, 2025

Even if you change the email address in your Adobe account, your AdobeStock email address will not change automatically.
Please request a change using the contact form on the contributor page.
(They are so nasty that they won't accept your request for a change for two years.)

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Abambo
Community Expert
Community Expert
June 6, 2025

Years ago, I also changed my primary e-mail, but I had no issues with that. Are you sure that the e-mails do not come in from a list, that you subscribed and which is not linked to your Adobe ID?

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ABAMBO | Hard- and Software Engineer | Photographer