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Inspiring
April 22, 2017
Answered

adobe stock extended license confusion

  • April 22, 2017
  • 2 replies
  • 1553 views

I went on adobe stock website to purchase an individual extended license. It lists the price as 79.99 USD but if I go to the actual order page the price changes from 79.99 to 10.56 This is only when I logged into my adobe account. If I log out of my adobe account adobe stock order page is 79.99. Why is the price 10.56 when I'm signed into my adobe account??? Is this some kind of discount?

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Correct answer Beverley Gray

We're still looking into this, but could you perhaps try this as a workaround:

Sign out from stock.adobe.com

Find the image you want to purchase & click on the Extended License tab

Click Buy License

Correct price should show (79.99 USD/59,99 EUR)

Enter your email address to sign in

The submit payment screen should still show the correct price information for the Extended License

Complete payment information and submit order

Please let me know if this works for you.

Kind regards

Bev

2 replies

Inspiring
April 25, 2017

I'm in the exact same situation. I'm getting either the wrong price (7,99 Euro instead 59,99 Euro) or a subscription pop-up.

Beverley Gray
Community Manager
Beverley GrayCommunity ManagerCorrect answer
Community Manager
April 25, 2017

We're still looking into this, but could you perhaps try this as a workaround:

Sign out from stock.adobe.com

Find the image you want to purchase & click on the Extended License tab

Click Buy License

Correct price should show (79.99 USD/59,99 EUR)

Enter your email address to sign in

The submit payment screen should still show the correct price information for the Extended License

Complete payment information and submit order

Please let me know if this works for you.

Kind regards

Bev

Inspiring
April 25, 2017

Doesn't work for me. After signing back in I see the page/pop-up with the correct price for a short moment but before I can click anything the subsciption options appear instead.

Beverley Gray
Community Manager
Community Manager
April 24, 2017

Hi bryced87

There isn't a discount for the Extended license so it looks like it's picking up the regular license price.

I've escalated this to our Engineering team and will let you know when I have an update.

Sorry for any inconvenience caused.

Kind regards

Bev

Inspiring
April 24, 2017

thanks so much.

So the price I'm seeing when I order is the standard license and not the extended?

Inspiring
April 24, 2017

if so then how come when I click on standard it just sends me to a subscribe page? I don't want to subscribe I just want to pay for a photo.