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christinad58168215
Participant
March 18, 2018
Answered

Adobe Stock File Corrupt - Not able to Open in Illustrator

  • March 18, 2018
  • 1 reply
  • 342 views

Hi,

The following file I purchased the license for does not open in Illustrator:

https://stock.adobe.com/de/images/littering-garbage-around-the-trash-bin-on-the-street/118034890?prev_url=detail

How can I get a credit back to my account? I would then get myself a

Download replacement file.

best regards

Tina

This topic has been closed for replies.
Correct answer WendellaBee

Hi Christina,

I've confirmed that there is a problem with this file and have granted you a replacement license. Thank you for bringing this to our attention.

EBQ

1 reply

WendellaBee
Adobe Employee
WendellaBeeCorrect answer
Adobe Employee
March 18, 2018

Hi Christina,

I've confirmed that there is a problem with this file and have granted you a replacement license. Thank you for bringing this to our attention.

EBQ