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christinad58168215
christinad58168215
Participant
Mar 18, 2018 6:09 PM UTC
Answered

Adobe Stock File Corrupt - Not able to Open in Illustrator

Hi,

The following file I purchased the license for does not open in Illustrator:

https://stock.adobe.com/de/images/littering-garbage-around-the-trash-bin-on-the-street/118034890?prev_url=detail

How can I get a credit back to my account? I would then get myself a

Download replacement file.

best regards

Tina

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WendellaBee
WendellaBeeCorrect answer
Inspiring
Mar 18, 2018 9:10 PM UTC

Hi Christina,

I've confirmed that there is a problem with this file and have granted you a replacement license. Thank you for bringing this to our attention.

EBQ

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1 reply

WendellaBee
WendellaBeeCorrect answer
Inspiring
Mar 18, 2018 9:10 PM UTC

Hi Christina,

I've confirmed that there is a problem with this file and have granted you a replacement license. Thank you for bringing this to our attention.

EBQ

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