Adobe Stock File Corrupt/Will not Open in Illustrator

Hi

The following file I purchased the license for won't open in Illustrator:

Can I please have a credit back to my account as I had a deadline that how now passed and purchased a similar image from another provider?

Regards

Geoff

This topic has been closed for replies.

Correct answer twaritar3263062

Hi Geoff,

Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Participating Frequently

Hi Geoff,

I have reported this image to our content team and waiting to hear from them.We will get back to you as soon as we have an update.

I appreciate your patience in this matter.

Regards,

Twarita

Participating Frequently

Hi Geoff,

Since the image has been found to be faulty, I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

Participant

Hi Twarita

Thank you for following this up and for the credit.

I really appreciate it.

Regards

Geoff

Sign up