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JKansanen
Participant
April 11, 2023
Answered

Adobe Stock file is small, blurry and pixelated

This is regarding file name AdobeStock_100522028. I have tried to open it in Photoshop and Illustrator and it is small and pixelated. It can't be used in any form or fashion for today's content creation. I'm looking to get a refund on this item. Thanks you!

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Contributor1Correct answer
Community Manager
April 11, 2023

Hello, I'm not able to reproduce the issue. Possibly try re-downloading the asset for free and then open it in the latest version of Adobe Illustrator and see if that fixes it for you?

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4 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
April 11, 2023

In Illustrator? It's a vector file, and it can be scaled “endlessly” in Illustrator.

 

@Contributor1 ?

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ABAMBO | Hard- and Software Engineer | Photographer
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
April 11, 2023

Hello, I'm not able to reproduce the issue. Possibly try re-downloading the asset for free and then open it in the latest version of Adobe Illustrator and see if that fixes it for you?

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    JKansanenAuthor
    Participant
    April 11, 2023

    Thank you! Issue fixed.

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      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      April 11, 2023

      Perhaps @Contributor1 can look into this for you.

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      Jill C., Forum Volunteer
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