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mma71
Participant
Mar 15, 2017 1:45 PM UTC
Answered

Adobe Stock free images

Hello

my creative cloud launch bar says "Get 10 free Adobe Stock images".

Does my cloud subscription include any free images from Adobe Stock?

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Himanshu*GuptaCorrect answer
Adobe Employee
Mar 15, 2017 2:01 PM UTC

Hi mma71,

I understand that you are getting a message for free Stock images on your CC Desktop app. I would like to inform you that customer gets one time free 10 images on a purchase of Creative Cloud subscription and so these are the free images associated with your team account.

You need to log in to Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock  and select your team name at the top right corner. You will be able to download your free images.

Regards

Himanshu Gupta

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7 replies

maryellenh74958857
Participant
Jul 13, 2018 7:35 PM UTC

I pay for the 10 free assets per month but each time i try to use one - it charges me 9.99.  I have had to pay for 6 images at 9.99 each and have the subscription for this.  NOT HAPPY

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twaritar3263062
twaritar3263062
Participating Frequently
Jul 16, 2018 9:27 PM UTC

Hi Mary,

Sorry for a delay in response.

I have checked your account details and noticed that you have subscription under your personal ID for which you are paying and the on-demand purchases of $9.99 are being done on your team's account. Kindly switch your team's account to your subscription account(personal) to use the 10 standard assets which are allocated. Please follow the steps as given below:

  • Go to stock.adobe.com
  • Sign in with the Adobe credentials
  • Once done, switch your account from team's to personal(from the drop-down menu) as shown in the screenshot:

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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nicholasi87503835
nicholasi87503835
Participant
May 3, 2018 6:32 PM UTC

Oh...so that explains it I guess. I didn't realize there was a timeframe to when we got to use free stock photos. Bummers. I only have two free ones.

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TwistedRoots
Participant
May 19, 2017 9:22 PM UTC

I clicked in the link.  I don't see a name other than my name "kevin".  When I click on that I don't see anything about my 10 FREE images.  All I get are levels of subscriptions for Stock. 

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    Beverley Gray
    Beverley Gray
    Inspiring
    May 22, 2017 10:40 AM UTC

    Hi TwistedRoots

    To get 10 free images, you need to sign up for the 10 images/month annual plan.  The first month is free, and if you don't wish to continue with the subscription you can cancel risk free within the first month.

    Thanks

    Bev

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    Kanikas
    Kanikas
    Legend
    Mar 15, 2017 3:30 PM UTC

    Moving to Adobe Stock​

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    Adobe Employee
    Himanshu*GuptaCorrect answer
    Adobe Employee
    Mar 15, 2017 2:01 PM UTC

    Hi mma71,

    I understand that you are getting a message for free Stock images on your CC Desktop app. I would like to inform you that customer gets one time free 10 images on a purchase of Creative Cloud subscription and so these are the free images associated with your team account.

    You need to log in to Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock  and select your team name at the top right corner. You will be able to download your free images.

    Regards

    Himanshu Gupta

    Translate
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