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Elena325948707aij
Participant
September 28, 2023
Answered

Adobe Stock Free Trial but I got charged right away?

  • September 28, 2023
  • 4 replies
  • 2092 views

I wanted to use Adobe Stock and it suggested the free trial version. Once I clicked on that button, it showed me the different subscription versions and I selected the monthly subscription - thinking that I would sign up for the free trial. But then only after the checkout I realized that there is no free trial and I had to pay on the same day? I would not have subscribed if I knew that was the case. 

 

Has anyone else had this issue and how can I get refunded for this??

 

    This topic has been closed for replies.
    Correct answer EvilBug1

    Hello @Elena325948707aij, sorry you are experiencing this. From the system I can see you purchased the month to month plan directly. There was no trial requested. Can you share details on which URL/workflow you started? 

    Regarding your refund, I can see your subscription has been canceled. Please allow 5-7 days for the refund show up. If you still don't see it after 7 days, please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

    4 replies

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    cristina_1567
    Participant
    August 20, 2024

    I had the exact same issue. Just got charged $69.99 after following the prompts to sign up for the free 30 trial. How can I get my money back??

    Jill_C
    Community Expert
    Jill_CCommunity Expert
    Community Expert
    August 21, 2024

    You shouldn't have been charged at all for the Free Trial in the first 30 days; however if you don't cancel it within 30 days, you're on the hook for an annual subscription. I think you've possibly subscribed to something else, because the Stock subscription is only $29.99 per month. Go to your Adobe Creative Cloud account, click on your profile icon and click in "manage account" and you'll see which subscriptions are currently active.

    Jill C., Forum Volunteer
      E
      Adobe Employee
      EvilBug1Correct answer
      Adobe Employee
      September 29, 2023

      Hello @Elena325948707aij, sorry you are experiencing this. From the system I can see you purchased the month to month plan directly. There was no trial requested. Can you share details on which URL/workflow you started? 

      Regarding your refund, I can see your subscription has been canceled. Please allow 5-7 days for the refund show up. If you still don't see it after 7 days, please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.

      Jill_C
      Community Expert
      Jill_CCommunity Expert
      Community Expert
      September 28, 2023

      Even for a free trial subscription you have to supply your credit card number, because if you don't cancel before the trial period ends, it converts automatically to an annual subscription. So it's possible that your first month is free. Check your credit card activity to be sure. Nevertheless, here's the info on cancelling the subscription:

      https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

      Jill C., Forum Volunteer
      E
      Elena325948707aijAuthor
      Participant
      September 28, 2023

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