Adobe Stock image libraries incredibly slow to load

Forum|Forum|8 years ago
November 26, 2017
4 replies
870 views

My Adobe Stock Libraries are incredible slow to load on any browser. Sometimes, they do not load at all. This is annoying as it is a service we are paying for. Is anyone else having this problem and how did you solve the issue. Switching browsers did not solve the issue

adobe stock

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Correct answer GPAdesign

For those who have this issue, the thing that worked was deleting the troublesome library and then creating a new library. Images are not lost this way as they can be retrieved on the account.under License History.

M

Mella2878762510fp

Participant

I have always had this problem and am wondering why I still pay for this

M

Mella2878762510fp

Participant

Yes. It is so frustrating to have built up organized libraries to quickly find what I am looking for -- but the site itself is unbearably slow when searching through my libraries. It has been this way for year and I'm about to just give up entirely on Adobe as this issue has been brought to their attention repeatedly for 6+ years and has never been resolved. My libraries are unusable. It's so frustrating

Abambo

Community Expert

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.

If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

Sheena Kaul

Community Manager

Hi Paula,

You can Contact Customer Care for detailed troubleshooting.

Regards,

Sheena

GPAdesignAuthorCorrect answer

Participant

For those who have this issue, the thing that worked was deleting the troublesome library and then creating a new library. Images are not lost this way as they can be retrieved on the account.under License History.

Abambo

Community Expert

Could you please specify the computer, OS and browsers used. Please tell me also if you are behind a corporate or private firewall? And finally please give information on your internet connection (speed, technology used). Did you do speed testing on your network?

ABAMBO | Hard- and Software Engineer | Photographer

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