Adobe stock issue

Question

I keep getting this error notice and cannot license anything.

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

I have tried on Safari and on Google Chrome and i get the same error message.

I pay a lot of money monthly and i am losing my credits as not all of them are rolling over and im not able to license anything!

WendellaBee · Answer

Hi @Alex2224510626dj,There are a number of reasons for why this error may occur. Someone will need to investigate. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature. Make sure you get a case number and share it with me.

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