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David Lee5F97
Participant
March 1, 2023
Answered

Adobe Stock Item Refund: Number 217674908

  • March 1, 2023
  • 1 reply
  • 447 views

I am looking for a world map in Illustrator. I thought the stock item in the subject line was a good choice but only once I licensed it, could I tell that the countries don't look accurate. Specifically the european countries that can't be seen in the preview. 

 

I would like to get a refund for this item.

Thanks,

David

 

[moderator corrected topic to Asset Quality]

This topic has been closed for replies.
Correct answer Contributor1

Hello, I've verified the issue and granted you another license. The vector looks very detailed however when zoomed in I can see the accuracy of the border lines are questionable. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

1 reply

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
March 2, 2023

It says high detailed.

 

It would be interesting to know what is not accurate?

 

Let's check with @Contributor1 what Adobe thinks about the asset.

ABAMBO | Hard- and Software Engineer | Photographer
C
Community Manager
Contributor1Community ManagerCorrect answer
Community Manager
March 2, 2023

Hello, I've verified the issue and granted you another license. The vector looks very detailed however when zoomed in I can see the accuracy of the border lines are questionable. I'll send the asset to the content team for review. Thank you for the report and sorry for the problem with the asset.

D
David Lee5F97Author
Participant
March 3, 2023

Thank you @Contributor1! 

Searching for the right one was getting frustrating, because I can't see it until I license it, so I licensed two other items that I don't need. 

I have the same problem with #548604526 - the borders cannot be seen from the preview and they are not correct.

Then I also licensed a JPG on accident instead of an Illustrator file: #392073659

I would like a refund for both of them, please. Do I need to open a new "discussion" for these two? 

Thanks for your help.

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