Adobe Stock Library Not Sharing Entire Library

Forum|Forum|6 years ago
April 25, 2019
4 replies
845 views

I've created a library on the Adobe Stock site and populated it with a bunch of videos for the client to sign off on before purchasing anything. When I share the library link with the client they only see half of the videos I added to the library. The count on the upper left side of the page reads 104, which is correct, but it displays only 50. There is not Next button to load additional images. I've tried the link in Safari, Chrome and FireFox and get the same results. None of the videos are videos I've purchased these are just selects that I've added to a library to share and refine with the client.

Any thoughts on what's going on?

Thanks,

Patrick

This topic has been closed for replies.

Correct answer Scott Morrice

Hey Patrick,

We are actively working on this bug. Build will be out soon resolving this problem. We will reach out again when the fix is out.

Sorry for the inconvenience and thanks for you patience

-Scott

S

Scott MorriceCorrect answer

Adobe Employee

Hey Patrick,

We are actively working on this bug. Build will be out soon resolving this problem. We will reach out again when the fix is out.

Sorry for the inconvenience and thanks for you patience

-Scott

P

patrick-mAuthor

Participating Frequently

60 is the correct number. I can still only see a portion of those. I’ve also tested it with three other people and they’re getting the same results as me. What operating system and browser are you using?

WendellaBee

Adobe Employee

Hi P. M.,

We suspect one of your assets is no longer viewable/searchable on the Adobe Stock site and that is blocking the other assets from appearing. Can you try the this please?

Launch the Adobe Stock site on Chrome
In the upper right portion of Chrome you'll see three stacked dots. Click on those and go to More Tools > Developer Tools
Find Network and click the checkbox for Preserve log
Navigate to the library you are sharing "City"
Under Network... look for any errors...all of the text is red so easy to spot and you may have to scroll up to find them.
Click on the error for more information and share that with me.

EBQ

P

patrick-mAuthor

Participating Frequently

Hi EBQ, I've confirmed that all of the contents are at the link. See screen shot.

WendellaBee

Adobe Employee

Hi P. M.,

Could you share that same library with me? Then I can confirm your issue.

EBQ

P

patrick-mAuthor

Participating Frequently

Sure thing. Here it is: https://adobe.ly/2W4hu07

WendellaBee

Adobe Employee

Hi P. M.,

Can you share a screenshot of what you are seeing please?

EBQ

P

patrick-mAuthor

Participating Frequently

Sure, here are three screen shots. The first is the library I want to share. the second is the dialogue box that pops up to share the library. And the third is what shows up when you click on the share link. I've outlined the missing shots in red.

(I've since taken some of the shots out so I no longer have 104 items but the problem still exists.)